FAQ

DO YOU HAVE AN EARLY DEPARTURE FEE?
There is an early departure fee. If you reserved a refundable rate, simply inform us at check-in or before, and we can adjust your departure date with a fee. If you pre-paid your room through another company, booked a non-refundable rate, or do not change your reservation by arrival time, there will be a fee for departing early.
DO YOU HAVE CONNECTING ROOMS?
Yes; please request connecting rooms when making your reservation.
IS MY IDENTIFICATION OR PASSPORT REQUIRED AT CHECK IN?
We do require Photo ID at the time of check-in for all reservations.
WHERE IS YOUR HOTEL LOCATED?
We are located in Kuningan, Jakarta at:
Jl. Rasuna Kav. C-22 Jakarta 12940 – Indonesia.
Phone: +6221 5016 2828
Fax: +6221 5016 2929
Email:info@jsluwansa.com
WHAT ARE THE CLOSEST TRANSPORTATION STOPS?
Bus: The closest bus stop is the Plaza Festival Trans Jakarta Shelter.
Train: The closest train stops are the Cawang and Tebet Stations.
DO YOU OFFER SHUTTLE SERVICE FROM THE AIRPORT?
Yes, a shuttle service is available for an additional fee. Fare based town car transportation can be arranged through our Concierge by calling +6221 2954 3030. Alternate taxi options are also available from the airport to downtown Jakarta.
DO YOU HAVE FREE INTERNET IN THE HOTEL?
Yes, we offer complimentary Wi-Fi access in all rooms.
DO YOU HAVE A SWIMMING POOL/GYM?
Our swimming pool located on the fifth floor of the hotel, and provides a peaceful sanctuary here in the heart of Kuningan, in Jakarta’s Golden Triangle. Our spa and fitness center is also located on the fifth floor of the hotel, and offers state-of-the-art equipment, health club facilities, and massage therapy.
WHAT ARE THE DINING OPTIONS IN THE HOTEL?
We offer several options:
- Olam All Day Dining
- Chill Bar and Lounge
Please visit our Dining page for more information.

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